TERMS OF SERVICE
Online Store Terms & Conditions – Izula Aroma Craft
Effective date: 9 November 2025
1. General Information
These Terms and Conditions govern the use of the online store located at:
izula-aroma-craft.co.uk
Operated by:
Izabela Kaczmarska
Self-employed sole trader registered in the United Kingdom
Registered address:
112 Poppleton Close
Coventry CV1 3BN
Email: store@izula-aroma-craft.co.uk
The Store operates exclusively online and has no physical retail premises.
These Terms set out the rights and obligations of the parties regarding the sale of home fragrance products via the Store.
2. Definitions
Buyer – a natural person, legal entity or organisation purchasing from the Store.
Seller – the sole trader operating the Store.
Products – handmade scented products sold in the Store.
Services – any related services described in the Store’s offer.
Agreement – the contract for the sale of Products and/or Services concluded electronically between the Seller and Buyer.
3. Offer and Conclusion of Contract
Product listings on the Store are invitations to treat and not binding offers.
Buyers place orders through the Store’s ordering system.
The Agreement is concluded when the Seller confirms the order by email or another explicit method.
Buyers must provide accurate delivery and billing information.
The Seller may refuse an order if Products are out of stock, mispriced or incorrectly described.
4. Product Information and Safety
All Products are intended for home use only.
Buyers must follow usage and safety instructions provided with each Product.
Some Products may contain allergens. Ingredients are listed in the product description
The Seller is not liable for misuse of Products or failure to follow safety instructions.
Wax melts are not food and must be kept out of reach of children and pets.
5. Prices and Payment
Prices listed in the Store are inclusive of VAT and other applicable taxes, unless otherwise stated.
Delivery costs will be displayed before order confirmation.
Accepted payment methods:
• credit / debit card
• bank transfer
Orders will be dispatched once payment is confirmed.
8. Consumer Rights – Product Quality
Products must match their descriptions and be of satisfactory quality and fit for purpose.
Buyers are entitled to remedies such as repair, replacement, price reduction or refund if products are faulty
or misdescribed.
9. Complaints
Any defects or issues should be reported to the Seller via email.
The Seller will respond within 5 days.
Possible remedies include repair, replacement, partial refund or cancellation of the order where permitted by law.
10. Limitation of Liability
The Seller is not liable for damages resulting from misuse of Products, failure to follow safety instructions or indirect losses.
Nothing in these Terms limits statutory consumer rights under the Consumer Rights Act 2015 or other UK laws.
11. Intellectual Property
All content on the Store (images, text, graphics and logos) is the property of the Seller or its licensors.
Unauthorised copying or use is prohibited.
12. Final Provisions
UK law governs any matters not covered in these Terms.
The Seller may update these Terms; updates become effective once published on the Store website.