PRIVACY POLICY:

Privacy Policy – Izula Aroma Craft

Effective date: 9 November 2025

This Privacy Policy explains how Izula Aroma Craft collects, uses, stores, and protects personal data of customers and website users in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. General Information

Izula Aroma Craft is an online store operated by:

Izabela Kaczmarska, a self-employed sole trader registered in the United Kingdom

Registered address: 112 Poppleton Close, Coventry CV1 3BN

Email: store@izula-aroma-craft.co.uk

The Store operates exclusively online and does not have a physical commercial retail premises.

2. Data We Collect

Personal Data

Name and surname, email address, phone number, billing and shipping address.

Account Data

Username and password (if an account is created). Passwords are stored in encrypted (hashed) form and are not accessible to the Seller.

Payment Data

Payment details such as card or bank account information are not stored by the Seller. Payments are processed securely by third-party payment service providers.

Website Usage Data

IP address, browser type, visited pages, cookies, and similar technical data collected to ensure proper website functionality and performance.

3. How We Use Your Data

We process personal data in order to:

  • Process and fulfil orders

  • Communicate order confirmations, delivery updates, and customer service responses

  • Improve our products and website functionality

  • Send marketing communications where consent has been given

  • Comply with legal and accounting obligations.

    4. Legal Basis for Processing

    We process personal data on the following legal bases:

    • Performance of a contract (order processing and delivery)

    • Legal obligation (tax and accounting requirements)

    • Legitimate interests (website security, service improvement)

    • Consent (marketing communications and non-essential cookies)

      5. Sharing Your Data

      Personal data may be shared only with trusted third parties where necessary, including:

      • Payment service providers

      • Delivery and courier companies

      • IT and website service providers

      • Legal or regulatory authorities where required by law

      We never sell personal data to third parties.

      6. Data Retention

      Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

       

       

      7. Your Rights Under UK GDPR

      You have the right to:

      • Access your personal data

      • Request correction of inaccurate data

      • Request deletion of your data where applicable

      • Object to or restrict processing

      • Data portability

      • Withdraw consent at any time (where processing is based on consent). To exercise your rights, please contact us at store@izula-aroma-craft.co.uk

        8. Data Security

        Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss, misuse, or disclosure. The website uses secure connections and trusted service providers.

         

         

        9. Children’s Privacy

      • Our services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18

    • TERMS OF SERVICE:

      Online Store Terms & Conditions – Izula Aroma Craft

      Effective date: 9 November 2025

      1. General Information

      These Terms and Conditions govern the use of the online store located at izula-aroma-craft.co.uk operated by:

      Izabela Kaczmarska a self-employed sole trader registered in the United Kingdom

      Registered address: 112 Poppleton Close Coventry CV13BN

      Email: store@izula-aroma-craft.co.uk

      This Store operates exclusively online and has no physical retail premises. These Terms set out the rights and obligations of the parties regarding the sale of home fragrance products via the Store.

      2. Definitions

      Buyer – a natural person, legal entity, or unincorporated organization purchasing from the Store.

      Seller – the sole trader operating the Store.

      Products – home made scented products sold in the Store

      Services – any related services described in the Store’s offer.

      Agreement – the contract for the sale of Products and/or Services concluded electronically between the Seller and Buyer.

      3. Offer and Conclusion of Contract

      Product listings on the Store are invitations to treat, not binding offers.

      Buyers place orders through the Store’s ordering system.

      The Agreement is concluded when the Seller confirms the order by email or other explicit method.

      Buyers must provide accurate delivery and billing information.

      The Seller may refuse an order if Products are out of stock, mispriced, or incorrectly described.

      4. Product Information and Safety

      All Products are intended for home use only. Buyers must follow usage and safety instructions provided with each Product.

      Some Products may contain allergens. Ingredients are listed in the product description.

      The Seller is not liable for misuse of Products or failure to follow safety instructions.

      5. Prices and Payment

      Prices listed in the Store are inclusive of VAT and other applicable taxes, unless otherwise stated.

      Delivery costs will be displayed before order confirmation.

      Accepted payment methods: credit/debit card, bank transfer

      Orders will only be dispatched once payment is confirmed.

      8. Consumer Rights – Product Quality

      Products must match their descriptions and be of satisfactory quality and fit for purpose.

      Buyers are entitled to remedies such as repair, replacement, price reduction, or refund if Products are faulty or misdescribed.

      9. Complaints and Warranty

      Any defects or issues should be reported to the Seller immediately via email.

      The Seller will respond within 5 days.

      Remedies may include repair, replacement, partial refund, or full cancellation of the order, as permitted by law.

      10. Limitation of Liability

      The Seller is not liable for damages resulting from misuse of Products, failure to follow safety instructions, or indirect losses.

      Nothing in this Terms limits statutory consumer rights under the Consumer Rights Act 2015 or other UK laws.

      11. Intellectual Property

      All content on the Store (images, text, graphics, logos) is the property of the Seller or its licensors. Unauthorized copying or use is prohibited.

      13. Final Provisions

      UK law governs any matters not covered in these Terms.

      The Seller may update these Terms; updates are effective upon posting on the Store

  • DELIVERY:

    Products will be shipped to the address provided by the Buyer.

    Shipments are dispatched on: Monday to Fri.day.

    Standard delivery time is up to 5 business days unless otherwise stated. Deliveries may take longer than usual around Christmas period.

    Delays will be communicated to the Buyer with a new estimated delivery date.

    If delivery fails beyond the agreed timeframe, the Buyer may cancel the order and receive a full refund.

     

    Delivery is available within the United Kingdom only.

    Personal collection is possible only by prior arrangement with the Seller.

    The Buyer must contact the Seller in advance to agree on a suitable collection date and time.

    The Seller does not operate a physical commercial retail store; therefore, personal collection is available by appointment only.

REFUNDS:

Consumers have the right to cancel the order within 14 days from receiving the Products.

To exercise this right, the Buyer must notify the Seller in the email or text message.

Products must be returned within 30 days of purchase, unused and unopened in original packaging , and in a condition suitable for resale, Please contact us with your order number or proof of purchase. Customers a are responsible for return shipping costs unless the item is faulty.

Refunds will be processed within 14 days of the Seller receiving the returned Products or proof of return.

Exceptions: the right to cancel does not apply to:

Perishable Products or Products with a limited shelf life. Products that have been used in a manner that prevents resale. Sale products

COOKIES POLICY:

Effective date: 9 November 2025

This Cookies Policy explains how cookies are used on the Izula Aroma Craft website.

1. What Are Cookies?

Cookies are small text files stored on your device that help ensure proper website functionality and improve user experience.

2. How We Use Cookies

We use the following types of cookies:

  • Essential cookies – required for core website functions such as shopping cart and checkout

  • Performance cookies – help analyse website usage and improve performance

  • Functional cookies – remember user preferences

  • Marketing cookies – used for advertising and marketing purposes, only with user consent.

    3. Third-Party Cookies

      We may use third-party cookies, such as analytics or payment provider cookies, to support website functionality and performance

    4. Managing Cookies

      You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

    5. Cookie Consent

     By using this website, you consent to the use of cookies in accordance with this policy. Where required by law, consent will be requested for non-essential cookies.

    6. Changes to This Policy

    Any updates to this Cookies Policy will be published on the website and become effective upon posting